Estee Lauder - Entrepreneur Extraordinare
Posted: Friday, May 18, 2007
by Colin Albert
Merchant Account Explorer
One of the most dynamic businesswomen in American history, Estee Lauder through single-mindedness of purpose created one of the world’s most successful cosmetics empires. At her death she left behind her a company whose products are sold worldwide and which has tens of thousands of employees.
Born Josephine Esther Mentzer in Queens, New York in 1908, to father Max and mother Rose who were of Eastern European descent, she was trained in the selling of skin care products to local beauty salons and hotels by her uncle, John Schotz, a chemist with New Way Laboratories. In 1930 Estee (her nickname) married Joseph Lauter, the family changing their surname to "Lauder" later that decade.
Her first perfume product was introduced in 1953. Called Youth Dew, it was actually a bath oil that could also serve as a perfume, and it was an instant success with women, who purchased more than 50,000 bottles in the very first year. That success led to her opening Estee Lauder counters across America and in 1960 she entered the international market with Harrods department store in London, England.
There followed a series of product launches that would solidify the reputation of the Estee Lauder brand across the globe. These included Aramis in 1965 (a line of men’s fragrances and grooming products) and Clinique in 1968 (the first non-allergenic fragrance-free cosmetics brand). Her company also contracted to become the world-wide licensee for Tommy Hilfiger and Donna Karan fragrances and cosmetics.
Besides her relentless drive, her success was largely driven by her sales philosophy that held that in order to make a sale, it is necessary to actually make contact with and engage the prospective customer. In fact whenever her product line was introduced to a new retailer, Estee Lauder would show up to counsel the store’s staff on how to sell her products, and its customers on how her products could help them. As regards the latter, she stated that “in a perfect world, we'd all be judged on the sweetness of our souls. But in our less than perfect world, the woman who looks pretty has a distinct advantage and, usually, the last word".
Two marketing innovations can be specifically attributed to her. After her success was achieved, she liked to socialize with the rich and famous, and would often give them sample of her products so that they could spread the word. More importantly, she introduced the concept of offering customers a free gift with every purchase of one of her cosmetics.
Estee Lauder continued to work for her company until well into her 80’s. By the time of her death in 2004 at age 97, her cosmetic company’s reach extended into almost every country in the world, earned billions of dollars annually and controlled almost 45% of the U.S. cosmetic market in department stores.
Her genius was recognized through the receipt of numerous awards. These included being honored by the American Business Women’s Association as one of the 10 Outstanding Women in Business. And in 1998, Estee Lauder was selected by Time Magazine as one of the 20 most influential business geniuses of the 20th century. Quite the legacy for the child of immigrants who grew up living in a small apartment above her father’s Queens hardware store.
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The author, Michael Rupkalvis, operates the MineralMakeupShoppe website. The site is devoted to discussions of a new mineral makeup product, which is a pressed all-natural mineral makeup that, unlike other mineral makeup products, has no messy, loose powders with which to deal.
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